• slider img
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
    YOU CAN SHOP AT SUPERGLAMOUROUS.IT WITHOUT CREATING AN ACCOUNT. HOWEVER, REGISTER WITH US AND YOU'LL BE ABLE TO ENJOY THE FOLLOWING BENEFITS:
  • CHECK YOUR ORDERS AND REVIEW PAST PURCHASES
  • ADD SOLD OUT ITEMS AND PRODUCTS YOU LOVE TO YOUR WISH LIST
  • PREVIEW OUR NEW COLLECTIONS
  • SAVE YOUR ADDRESS AND CARD DETAILS SO YOU CAN SHOP EVEN QUICKER NEXT TIME

  • WHAT ARE YOUR SHIPPING METHODS AND COSTS?
    WE OFFER COMPLIMENTARY SHIPPING VIA GLS/FEDEX ON ALL ITALIAN AND EUROPEAN ORDERS. IT WILL BE DELIVERED WITHIN 2 TO 4 BUSINESS DAYS.
    ALL ORDERS TO BE SHIPPED OUT OF EUROPE WILL NORMALLY BE DELIVERED WITHIN 3 BUSINESS DAYS.
    ORDERS TO BE SHIPPED TO REMOTE DESTINATIONS WILL NORMALLY BE DELIVERED WITHIN 5 BUSINESS DAYS.
    ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH SHIPPING DETAILS AND A GLS/FEDEX TRACKING NUMBER. FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL OF YOUR ORDER. YOU, OR AN AUTHORIZED PERSON, MUST SIGN FOR YOUR ORDER UPON ARRIVAL. THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU. IF YOU ARE UNAVAILABLE WHEN YOUR PACKAGE ARRIVES, COURIER WILL LEAVE A RE-DELIVERY SLIP

    WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?
    RETURNS:
    YOU MAY RETURN ANY PRODUCT ORDERED ON THE SUPERGLAMOUROUS.COM WEBSITE FOR REFUND OR EXCHANGE WITHIN TEN (10) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). TO RETURN A PRODUCT CONTACT OUR CUSTOMER SERVICE AT info@superglamourous.it OR CALL +393428538169. FOR MORE INFORMATION ON RETURNS PLEASE SEE TERMS AND CONDITIONS OF SALE
    EXCHANGES:
    TO EXCHANGE A PRODUCT, PLEASE CONTACT OUR CUSTOMER SERVICE AT info@superglamourous.it OR CALL +393428538169. IF YOU RECEIVED AN ITEM AS A GIFT FROM SUPERGLAMOUROUS.IT, YOU MAY EXCHANGE IT FOR ANOTHER ITEM OF EQUAL OR GREATER VALUE WITHIN TEN (10) DAYS OF DELIVERY. YOU, THE GIFT RECIPIENT, MUST PAY THE DIFFERENCE IN PRICE. CERTAIN RESTRICTIONS ARE APPLIED TO ANY RETURN OR EXCHANGE, INCLUDING FOR ALTERED OR PERSONALIZED PRODUCTS, SALE AND OTHER NON-RETURNABLE PRODUCTS. PLEASE SEE TERMS AND CONDITIONS

    HOW DO I CHANGE MY EMAIL ADDRESS FOR MY LOGIN?
    SIGN IN TO YOUR ONLINE ACCOUNT USING YOUR CURRENT EMAIL ADDRESS AND PASSWORD. ONCE YOU HAVE SUCCESSFULLY SIGNED INTO YOUR ACCOUNT, YOU MAY CHANGE THE EMAIL ADDRESS BY CLICKING ON "EDIT YOUR ACCOUNT INFORMATION"

    HOW DO I CANCEL MY ORDER?
    IS NOT POSSIBLE TO CANCEL AN ORDER PLACED FOR WHICH PAYMENT HAS BEEN PROPERLY ACCEPTED BY THE PAYMENT GATEWAY. HOWEVER, UNTIL THAT THE ORDER WAS NOT ASSIGNED TO THE COURIER FOR SHIPPING, IS POSSIBLE TO REPLACE THE ORDERED ITEM WITH A DIFFERENT ITEM OF EQUAL OR GREATER VALUE. IF THE VALUE OF THE NEW ORDERED ITEM SHOULD BE GREATER THAN THE VALUE OF THE PREVIOUSLY ORDERD ITEM, IT WILL BE ASKED TO PROCEED WITH A COMPENSATORY PAYMENT

    HOW DO I REGISTER OR SIGN IN?
    PLEASE CLICK REGISTER/LOGIN FROM THE HOMEPAGE

    WHAT IF I CAN'T REMEMBER MY PASSWORD?
    PLEASE CLICK LOGIN FROM THE HOMEPAGE AND CLICK "FORGOT YOUR PASSWORD?"

    HOW DO I UNSUBSCRIBE FROM NEWSLETTER UPDATES?
    CLICK UNSUBSCRIBE AT THE BOTTOM OF AN EMAIL COMMUNICATION

    WHAT FORMS OF PAYMENT ARE ACCEPTED ONLINE?
    AMERICAN EXPRESS, MASTERCARD, VISA, DINERS AND JCB

    HOW CAN I CHECK THE STATUS OF MY ORDER?
    PLEASE CLICK CHECK ORDER STATUS LINK FROM THE HOMEPAGE AND FOLLOW THE INSTRUCTIONS

    DO I HAVE TO SIGN FOR MY PACKAGE UPON ARRIVAL?
    YES. YOU, OR AN AUTHORIZED PERSON, MUST SIGN FOR YOUR ORDER UPON ARRIVAL. THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU. IF YOU ARE UNAVAILABLE WHEN YOUR PACKAGE ARRIVES, COURIER WILL LEAVE A RE-DELIVERY SLIP

    WHEN I PUT SOMETHING IN MY SHOPPING CART, DOES IT MEAN THE ITEMS ARE AVAILABLE?
    ITEM AVAILABILITY IS CHECKED WHEN YOU COMPLETE THE PURCHASE AND YOUR ORDER IS PROCESSED. PLACING AN ITEM IN YOUR SHOPPING CART DOES NOT ENSURE ITS AVAILABILITY WHEN YOU ARE READY TO MAKE YOUR PURCHASE, AND ALL ORDERS ARE SUBJECT TO PRODUCT AVAILABILITY

    IS GIFT WRAPPING AVAILABLE?
    YES, ITEMS MAY BE GIFT WRAPPED IN OUR SIGNATURE SUPERGLAMOUROUS BROWN GIFT BOX TIED WITH SUPERGLAMOUROUS LOGO-PRINTED RIBBON AND EMBELLISHED WITH A PERSONALIZED GIFT LABEL. GIFT-WRAPPING IS COMPLIMENTARY

    HOW DO I AUTHENTICATE A SUPERGLAMOUROUS PRODUCT?
    ALL ITEMS PURCHASED FROM THE SUPERGLAMOUROUS BOUTIQUE OR AT SUPERGLAMOUROUS.IT ARE GUARANTEED AUTHENTIC. MERCHANDISE PURCHASED FROM OTHER WEBSITES OR UNAUTHORIZED DEALERS CANNOT BE VERIFIED. PLEASE CONTACT OUR CUSTOMER SERVICE AT info@superglamourous.it OR CALL +393428538169 FOR SPECIFIC INFORMATION

    HOW DO I FIND MY CORRECT SHOE SIZE?
    THERE ARE SIZE CHARTS AVAILABLE ON MEN'S SHOES AND MEN'S ACCESSORIES PRODUCT PAGES

    HOW IS MY PERSONAL INFORMATION SAFEGUARDED?
    WHEN YOU PLACE AN ORDER OR ACCESS YOUR ACCOUNT INFORMATION, WE USE A SECURE SOCKET LAYER (SSL) ENCRYPTION THAT ENCRYPTS YOUR INFORMATION BEFORE IT IS SENT TO US TO PROTECT IT FROM UNAUTHORIZED USE. IN ADDITION, WE WILL TAKE REASONABLE STEPS TO ENSURE THAT THIRD PARTY BUSINESS PARTNERS’ TO WHOM WE TRANSFER ANY DATA WILL PROVIDE SUFFICIENT PROTECTION OF THAT PERSONAL INFORMATION

    WHAT PERSONAL INFORMATION IS COLLECTED?
    IN ORDER TO USE CERTAIN FEATURES OF THE SITE, WE MAY COLLECT OR YOU MAY BE ASKED TO PROVIDE YOUR EMAIL ADDRESS, NAME, MAILING ADDRESS, TELEPHONE NUMBER, BILLING INFORMATION, MESSAGE AND GIFT RECIPIENTS’ NAMES, ADDRESSES, TELEPHONE NUMBERS AND EMAIL ADDRESSES. MORE INFORMATION, INCLUDING HOW THIS INFORMATION MAY BE USED, PLEASE SEE OUR PRIVACY POLICY

    IS SALES TAX APPLIED TO MY ORDER?
    THE PRICING FOR ALL SUPERGLAMOUROUS PRODUCTS ON THE SUPERGLAMOUROUS.IT WEBSITE ARE AVAILABLE IN EURO, USD AND GBP AND INCLUDE TAXES (ITALIAN VAT 22%). THE PRICING EXCLUDE DUTY FEES AND SHIPPING COSTS

     

     

    Contact Form