Terms And Conditions

Welcome to the Superglamourous.it online shop where you will find a choice of Superglamourous products selected for those of our Customers who would like to shop online. Although much effort has gone into producing high quality images of our products we cannot guarantee that your monitor will correctly replicate their colors.

Use of the Superglamourous website is subjected to the company info and legal terms which - unless stated otherwise - also apply to use of the online shop. Additionally, online shopping with Superglamourous is subjected to the following terms of purchase which contain important information about ordering products, payment and delivery. Glam srl reserves the right to modify these terms of purchase ("terms") from time to time.

In these terms, references made to "we" and "us" mean Glam srl (“Superglamourous”), and "you" means you: one of Superglamourous online shop Customers.

Confidentiality promise
We are conscious that any business or personal information you provide us is sensitive and needs to be handled with care and consideration. We promise that all information you provide us - verbally or in writing - will be kept confidential within Glam srl and will never be communicated externally unless your consent or unless we are required to under law. We will also take time to establish the best way to communicate with you; for example which email address, phone number and mailing address you want us to use and any other steps you need us to take in order to protect your privacy.

Access and use of Superglamourous online shop
Superglamourous.it online shop is only available to online Customers who meet our terms of eligibility and who have agreed and authorize Glam srl or our partners to process a charge or charges on their payment card or Paypal account in the amount of the total purchase price for the products they choose to purchase (see "payment safety and security"). Please note that by making an offer to purchase merchandise, you expressly authorize us, our partner Paypal, or our online service partner Gestpay, to perform the appropriate credit checks. Furthermore - where Glam srl feels necessary - to transmit or to obtain additional information to efficiently process your order, including any updated information about you, to or from third parties from time to time, including but not limited to your payment card number or credit reports, to authenticate your identity, to validate your payment card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

Placing your order
To place an order, you should be lawfully capable of entering into and forming a valid contract in accordance with Italian laws. In order to make purchases through the site, you will be requested to provide information about yourself as indicated so that we may process your order. You represent and warrant that the information provided by you is both valid and correct. Once you have chosen a product, click on the image to access the product page where information on sizing, color options and availability will be provided. All product prices shown in the Superglamourous online shop are in euro (€). Prices in the Superglamourous online shop do not include shipping fees which will appear in the order confirmation and custom duties that will be charged to Customers. If you are happy with your choice, click on the "add to cart" button. You can monitor the products you have chosen by clicking on the "shopping cart" button at any time. You can also remove an item by clicking on the "x" button next to the chosen product. When you are ready, proceed to "checkout" and follow instructions. Please ensure that you provide information as requested because once you have confirmed your order we will issue you with an order confirmation. Please ensure that you save this confirmation for reference and note that placing an order with Superglamourous, you are making an offer to us to purchase the products selected in accordance with these terms. Please note that we may not always be able to accept your offer because all orders are subject to availability and acceptance.

Once you have made your choice and your order has been placed, you will be required to enter your payment details. When you have completed this process please click on the "checkout" button. Your order will be acknowledged by an order confirmation message which allows you to make a final review of your order, including your payment reference giving details as registered by our system. This message is not an acceptance of your order. Superglamourous will also send you an order confirmation email containing information as set out above and a second email informing you when your order is dispatched. We reserve the right not to accept your order: such non-acceptance may result, for example, from the fact that a product ordered is out of stock or that we are unable to obtain authorization for your payment or that you do not meet the terms of eligibility set-out above. Furthermore, we retain the express right not to process a transaction at any time at our sole discretion. In this event, we will not be liable to you or any third party by reason of our withdrawing any merchandise from Superglamourous online shop whether or not such products have been sold.

Payment safety and security
Payments can be made via Paypal or directly with us via our credit card service partner Gestpay. We accept major payment cards. Payment will be debited and cleared from your account upon receipt of your order by Superglamourous. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Superglamourous, we will not be able to process your order and a message will appear informing you that the transaction cannot be processed. Superglamourous, together with its partners, takes all reasonable care to make its online shop as secure as they can. All payment card transactions on this site are processed using a secure online payment gateway provided by our partner Gestpay that encrypts your card details in a secure host environment. We do not hold your payment card details on the Superglamourous server. To avoid fraudulent transactions on the Superglamourous online shop, Superglamourous has set up some rules to ensure that your credit cards information is correct. So, should your order not match these rules, your order may be put under review. Your order will be processed with 48 hours. This can therefore delay your delivery. To help ensure that your shopping experience is safe, simple and secure, Superglamourous uses industry-standard secure socket layer (ssl) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and our website cannot be read in the unlikely event of someone intercepting it. Both credit and debit card transactions are secured in this way. We will only accept orders using secure socket layer (ssl) technology: this means you cannot inadvertently reveal personal information by using an un-secure connection. You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer) or an image of a key (Netscape) in the grey browser bar at the bottom of your screen. You can click on this to find out information about the ssl digital certificate registration. This will appear on any page where you are entering personal information (such as your credit card details). No other page will transmit information about you. However, although we will employ all reasonable care to ensure that details of your order and payment are held secure, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from Superglamourous online shop.

Issuing of invoices 
For each order completed on the website, Superglamourous will issue an invoice for the shipped products, sending it via e-mail or registered mail to the Customer, in accordance with DPL 445/2000 and DL 52/2004. For the issuance of the invoice Superglamourous will refer to the data and information provided by the Customer and no change in the bill will be possible after the issuance thereof.

Shipping lead times 
Products ordered through Superglamourous website will be delivered worldwide to the delivery address as shown in the order confirmation. All products are shipped from our warehouse in Milan, Italy. You can request a delivery address which differs from your personal or invoicing address by selecting it during purchase. Delivery will be made by DHL/Fedex during normal business hours, Monday to Friday; all orders will be handed to DHL/Fedex and delivered within approximately 2-7 business days.

  • although it is our goal to deliver within the above mentioned lead times, delivery dates are not guaranteed as shipments are handled by third parties (DHL/Fedex)
  • order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorization
  • orders will be processed in accordance with our condition of sale
  • we do not delivery goods to P.O. boxes and we are unable to redirect orders once items have been dispatched.

Superglamourous insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you. Our delivery partners DHL/Fedex provides the Superglamourous tracking service: you can check the current status of your shipment simply typing your unique DHL/Fedex tracking number. Superglamourous will store a record of your transactions for a minimum of one year. Please note that for your security only a record of your transaction is kept on the Superglamourous website, your payment card details are not held on the Superglamourous website.

Shipping fees 
We have one unique shipping fee based on the cost of our standard delivery. The charge for each order is in Euro, including Italian VAT. The appropriate shipping fee will appear automatically in your shopping bag and in the order confirmation. We may apply different shipping fees on orders for limited periods.

Taxes and duties 
All taxes (Italian VAT) are shown in the checkout page and in each order confirmation. Any shipping fee for orders dispatched are inclusive of Italian VAT and includes all costs related to the shipping of order to the requested address. Custom duties are always at Customer's expense and will be calculated directly from the offices of the destination customs. All local customs, import duties and fees are to be paid by the Customer. Orders cannot be returned to the sender and Superglamourous will never pay customs duties on your behalf. If you refuse to pay custom duties your parcel may be abandoned and Superglamourous will not be held responsible for any loss of funds as a result of this occurrence.

Exchange/return and refund policy 
Superglamourous wants to make sure that you are completely satisfied with your purchase. If you are not satisfied with your order - pursuant to the DL 206/2005 - you may return the purchased item within ten (10) days from the date of delivery asking for exchange or refund. The right to return our products for exchange or refund might be exercised by delivering to Superglamourous a written notice (a registered email) within ten (10) days, pursuant to art. 64 of the legislative decree 206/2005 to info@superglamourous.it. The Superglamourous products may be returned only once at Customer’s expense by dispatching the package through a trackable shipping courier. 

Address for all returns is
Glam srl
Via dell'orso, 9
20121 Milan – Italy
Phone +393428538169

Please make sure that all of the following conditions have been correctly satisfied or the right of return for exchange or refund is excluded:

  • The item you wish to return for exchange or refund must be sent back to Superglamourous within ten (10) days from the date of delivery
  • The item you wish to return for exchange or refund must be unused, unworn, not modified or damaged and complete of all of their parts and accessories
  • The item you wish to return for exchange or refund must be sent in its original packaging

Note that no exchanges or refund will be made until the purchased item is shipped back to Superglamourous. Furthermore, no exchanges or refund will be made unless the conditions of the return policy are fully satisfied. Note that the purchased item may be returned one time only.

After Superglamourous has received the returned items and verified that the products meet all the above mentioned requirements you will receive an email confirming that the returned items have been accepted. Therefore Superglamourous within ten (10) days will proceed with item replacement with a new one (at Superglamourous expense) if the one that you have received is damaged due to Superglamourous fault or item replacement with a new one (at Superglamourous expense) in case the size of the product differs from the size specified in the product order, or with refund of the value of the returned item (sales/VAT taxes on full price, import taxes and recovery costs excluded) less any original shipping cost in the event is not possible to change the item purchased. Refunds will be credited back to the same card or Paypal account used to make the original purchase. In the event of any failure to return any items to us as set out in these terms within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs relating to the recovery of the goods. For further information you send an email to info@Superglamourous.it

Note that customized shoes of our online bespoke corner, made to order shoes and sale/discounted products are final sale, accordingly to the legislative decree 206/2005, no returns or exchanges are admitted.

Order cancellation 
Due to Superglamourous refund policy is not possible to cancel an order placed for which payment has been properly accepted by the payment gateway. However, until that the order was not assigned to the courier for shipping, is possible to replace the ordered item with a different item of equal or greater value. If the value of the new ordered item should be greater than the value of the previously ordered item it will be asked to proceed with a compensatory payment.

If the items ordered from Superglamourous were a gift and the recipient wishes to exchange an item for a different size, she/he may return the gift at any time during ten (10) days from the date of delivery. Her/his right to return goods is subject to compliance with our exchange/return and refund policy. The person having received the gift may exchange the item for another one of the same value or more provided they pay the price difference together with any additional shipping costs.

Applicable law
These terms shall be governed by and construed in accordance with the Italian laws and any disputes will be submitted the jurisdiction of the Italian courts.

Latest details 

  • Superglamourous uses cookies to help keep track of your current shopping session and shopping basket content. If you do not accept cookies, you will not be able to use the online shop
  • Superglamourous reserves the right to make changes to these terms, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes in our privacy policy practices
  • Your continued use of our site will signify your acceptance of these changes
  • Material published on this website is copyrighted by Superglamourous or its licensors. All rights reserved. All third party trademarks mentioned or displayed are the property of their respective owners
Updated January, 2017



Enter the 12-digit Certilogo CLG Code below

Special Order

Our expertise and the artisanal production process allow us to realize even numbers not available in-stock (IT35 / UK1 / US2, IT36 / UK2 / US3 and IT48 / UK 14 / US15). Submit your order request and you will be contacted by our Customer Care with all the necessary information to complete your Special Order. The order production of a Made-To-Measure shoes takes about 20 days

Contact Us

Don't miss out!

Be among the first to be updated on news, latest collections and events from Superglamourous