AUTHENTICITY

IN THE RECENT YEARS WE HAVE NOTICED THE ILLEGAL PRESENCE OF NUMEROUS WEBSITES AND SOCIAL ACCOUNTS WHICH INFRINGE OUR INTELLECTUAL PROPERTY RIGHTS SELLING COUNTERFEIT SUPERGLAMOUROUS SHOES AND ACCESSORIES.

THESE WEBSITES AND SOCIAL ACCOUNTS ARE GENERALLY BASED IN TURKEY, INDIA, SOUTH KOREA OR CHINA (ESPECIALLY HONG KONG) AND DO NOT PROVIDE CUSTOMERS WITH CLEAR INDICATIONS REGARDING LOCATIONS, CONTACT, PAYMENT AND SHIPPING METHODS, DO NOT HAVE VERIFIED PHONE NUMBERS AND EMAIL ADDRESSES BUT COMMUNICATE EXCLUSIVELY VIA WHATSAPP OR SOCIAL MESSENGER APPS.

OFTEN, THESE WEBSITES AND SOCIAL ACCOUNTS SHOW AND SELL COUNTERFEIT COPIES OF OUR SHOES BEARING THE SUPERGLAMOUROUS LOGO BUT SOMETIMES THEY IMITATE OUR SIGNATURE DESIGNS, FABRIC PATTERNS OR CHARACTERIZING ELEMENTS (BUCKLES, BUTTONS, APPLICATIONS OR EMBELLISHMENTS).

COUNTERFEIT PRODUCTS ARE GENERALLY SHIPPED FROM CHINA WHILE OUR OFFICIAL LOGISTIC CENTER IS LOCATED IN MILAN, ITALY.

OUR QUALITY STANDARDS ARE HIGH AND THE QUALITY OF OUR FOOTWEAR CAN NEVER BE EQUALED BY COUNTERFEIT PRODUCTS THAT CAN BE HARMFUL TO THE PEOPLE WHO WEAR THEM DUE TO FABRICS AND LEATHERS THAT MAY HAVE BEEN COLORED AND GLUED WITH TOXIC SUBSTANCES. BUT IT IS NOT JUST A MATTER OF BRAND IDENTITY OR PERSONAL SAFETY: COUNTERFEIT IS ILLEGAL BECAUSE IT SUPPORTS ILLEGAL ACTIVITIES SUCH AS THE EXPLOITATION OF CHILD LABOR, RISKY WORKING CONDITIONS AND ORGANIZED CRIME.

AS THE "MADE IN ITALY" AND THE RESPECT FOR THE ITALIAN CRAFTSMANSHIP TRADITION ARE OUR MAIN VALUES WE ARE ADOPTING A VERY STRICT POLICY REGARDING THE FIGHT AGAINST COUNTERFEITING:

• WE CONSTANTLY REGISTER THE SUPERGLAMOUROUS TRADEMARK IN THE WORLD TOGETHER WITH DESIGNS OF OUR SIGNATURE STYLES AND THEIR MAIN COMPONENTS;
• WE RUN CERTIFICATION AND AUTHENTICATION PROGRAMS: SINCE 2016 WE USE CERTILOGO® TECHNOLOGY AND EXPERIENCE TO OFFER CUSTOMERS THE POSSIBILITY OF VERIFYING THE AUTHENTICITY OF THEIR SUPERGLAMOUROUS SHOES AND ACCESSORIES - WHEREVER THEY WERE PURCHASED - USING THE 12-DIGIT CODE OR THEIR CELL PHONE TO SCAN THE QR CODE (VERIFY OUR BRAND HERE);
• WE CONSTANTLY MONITOR THE WEB (GOOGLE, BING, YAHOO! AND OTHERS) TO IDENTIFY SELLERS OF COUNTERFEIT SUPERGLAMOUROUS SHOES AND ACCESSORIES, THEIR ADVERTISINGS OR SPONSORED REDIRECTS AND LINKS;
• WE CONSTANTLY MONITOR SOCIAL MEDIA SUCH AS FACEBOOK, TWITTER, TUMBLR, INSTAGRAM, PINTEREST AND OTHERS TO REMOVE ACCOUNTS WHERE COUNTERFEIT DEALERS TRY TO SELL THEIR MERCHANDISE;
• WE WORK CLOSELY WITH POSTAL POLICE, THE MAIN ITALIAN LAW FIRMS AND PATENT OFFICES TO PROTECT OUR INTELLECTUAL PROPERTY RIGHTS AND TO GUARANTEE CUSTOMERS’ PURCHASES: DEPENDING ON THE COUNTERFEITER’S ENTITY WE ADOPT BASIC CEASE-AND-DESIST LETTERS, OFFICIAL SEARCH-AD-SEIZE ORDERS UP TO JUDGMENTS WITH CLAIMS FOR DAMAGES.

OUR STRICT POLICY OF BRAND AUTHENTICITY AND CUSTOMER PROTECTION HAS ALREADY TAKEN DOWN DOZENS OF COUNTERFEIT WEBSITES AND SOCIAL ACCOUNTS WORLDWIDE BUT - EVEN IF WE DAILY INITIATE VARIOUS ACTION IN ORDER TO PURSUE THIS GOAL - THEY CONTINUOUSLY APPEAR AND DISAPPEAR.

GOOD SENSE SHOULD BE USED IN ORDER TO PROTECT YOURSELF AND AVOID UNPLEASANT MISTAKES: AVOID WEBSITES AND SOCIAL ACCOUNTS SELLING LOW PRICED AS LOW QUALITY SUPERGLAMOUROUS-LOOKING SHOES AND ACCESSORIES BUT BUY EXCLUSIVELY VIA THE OFFICIAL ONLINE BOUTIQUE, OUR AUTHORIZED RETAILERS ONLINE AND OFFLINE (CHECK RETAILERS LIST HERE) OR CONTACT OUR CUSTOMER SERVICE DIRECTLY FOR QUESTIONS AND SUGGESTIONS AT +393428538169.