Trusted Shops®:
money-back guaranteed

The official Trusted Shops® quality trustmark was activated for in 2019 and guarantees all customers maximum security for every online purchase.
The money-back guarantee plus the store review collection system allow to place orders online in complete safety: Superglamourous customers can insure their purchases up to 2500 € completely free of charge. To activate the protection it is essential to select it on the order confirmation page.

We have been thoroughly checked and certified: our e-commerce complies with all international directives governing online commerce such as the correct identification of the supplier, the management of user's privacy and data security, price transparency, customer assistance, the right of withdrawal and general buyer protection.

Here are the main information and frequently asked questions about the Trusted Shops® money-back guarantee and the Trusted Shops® services in general:

  • [Trusted Shops® quality trustmark] What does the quality trustmark mean for the Superglamourous customer?

    The Trusted Shops® trustmark provides all online shoppers with recognizable sign of reliability. It stands out to enable online shoppers to know immediately where they can shop with peace of mind thanks to a service they can trust. Online shops are checked for compliance with the Trusted Shops® quality criteria before they are awarded the trustmark that they can then display on their website. Trusted Shops® quality criteria involve legal requirements but also refer to the quality of the service. Moreover, customers can activate the Trusted Shops® money-back guarantee in all shops bearing the seal.

  • [Trusted Shops® quality trustmark] How customers can be sure that the Trusted Shops® trustmark is authentic?

    By clicking on the trustmark, a card opens up showing customers whether the trustmark is valid. Trusted Shops® works tirelessly to identify those shops using trustmarks fraudulently to safeguard the reliable security the trustmark stands for.

  • [Trusted Shops® quality trustmark] Who is behind the Trustmark?

    Trusted Shops GmbH is responsible for the trustmark. The Company was founded in 1999 in Cologne and now employs more than 320 people specialised in different sectors and with different skills, from UX designers to legal experts and graphic designers.

  • [Trusted Shops® Money-back guarantee] What advantages do Superglamourous customers get from the money-back guarantee?

    The Trusted Shops® money-back guarantee gives substance to what the trustmark promises to do: make online shopping safe. Indeed, should problems arise, money is safe thanks to the money-back guarantee that can be activated regardless of the chosen payment method.

  • [Trusted Shops® Money-back guarantee] In which cases is the money-back guarantee effective?

    The money-back guarantee is there to secure your orders in case of non-delivery, failure to provide the ordered service, or non-refund (in case of cancellation, return, or loss goods during transport). Please click here to read about the full guarantee.

  • [Trusted Shops® Money-back guarantee] How to use the money-back guarantee

    Thanks to the Trusted Shops® money-back guarantee, your purchases of up to 2500 € are secured, free of charge, in case of non-delivery or non-refund. Upon placing your order, you are offered the opportunity to activate the money-back guarantee free of charge.

Why shop with us?



Scan Certilogo® QR Code to verify the authenticity of your online and in-store purchase

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Secure shopping

Read our Privacy Policy for full details on how we protect your data

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Fast shipping

Our logistics partner DHL Express grant your standard or express delivery in 2 to 7 days

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Easy Returns

You can easily return or exchange your purchase within 14 days. Read our T&C for more information

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Special Order

Our expertise and the artisanal production process allow us to realize even numbers not available in-stock (IT35 / UK1 / US2, IT36 / UK2 / US3 and IT48 / UK 14 / US15). Submit your order request and you will be contacted by our Customer Care with all the necessary information to complete your Special Order. The order production of a Made-To-Measure shoes takes about 20 days

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