The Trusted Shops® trustmark provides all online shoppers with recognizable sign of reliability. It stands out to enable online shoppers to know immediately where they can shop with peace of mind thanks to a service they can trust. Online shops are checked for compliance with the Trusted Shops® quality criteria before they are awarded the trustmark that they can then display on their website. Trusted Shops® quality criteria involve legal requirements but also refer to the quality of the service. Moreover, customers can activate the Trusted Shops® money-back guarantee in all shops bearing the seal

By clicking on the trustmark, a card opens up showing customers whether the trustmark is valid. Trusted Shops® works tirelessly to identify those shops using trustmarks fraudulently to safeguard the reliable security the trustmark stands for

Trusted Shops GmbH is responsible for the trustmark. The Company was founded in 1999 in Cologne and now employs more than 320 people specialised in different sectors and with different skills, from UX designers to legal experts and graphic designers

The Trusted Shops® money-back guarantee gives substance to what the trustmark promises to do: make online shopping safe. Indeed, should problems arise, money is safe thanks to the money-back guarantee that can be activated regardless of the chosen payment method

The money-back guarantee is there to secure your orders in case of non-delivery, failure to provide the ordered service, or non-refund (in case of cancellation, return, or loss goods during transport). Please click here to read about the full guarantee

Thanks to the Trusted Shops® money-back guarantee, your purchases of up to 2500 € are secured, free of charge, in case of non-delivery or non-refund. Upon placing your order, you are offered the opportunity to activate the money-back guarantee free of charge