Frequently Asked Questions
No, you can shop at superglamourous.it without creating an account.
However, register with us and you'll be able to enjoy the following benefits:
- check your orders and review past purchases
- add sold out items and products you love to your wish list
- preview our new collections
- save your address and card details so you can shop even quicker next time
Please, click the register/login icon from the menu bar in the homepage
Please, click the register/login icon from the menu bar in the homepage and choose "forgot your password?"
Please, click unsubscribe at the bottom of any email communication
In order to use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, message and gift recipients’ names, addresses, telephone numbers and email addresses.
When you place an order or access your account information, we use a secure socket layer (ssl) encryption that encrypts your information before it is sent to us to protect it from unauthorized use.
In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information
Item availability is checked when you complete the purchase and your order is processed.
Placing an item in your shopping cart does not ensure its availability when you are ready to make your purchase, and all orders are subject to product availability
There are size charts available for Superglamourous men's shoes and accessories
Yes, items may be gift wrapped in our signature Superglamourous brown gift box tied with Superglamourous logo-printed ribbon and embellished with a personalized gift label.
Gift-wrapping is a free option
The pricing for all Superglamourous products on the superglamourous.it website includes taxes (Italian VAT 22%) and are available in Euro, Gbp, Usd, Cad, Aud, Jpy, Aed, Try and Inr.
The pricing exclude duty fees (always at customer's charge) and shipping costs (calculated at checkout)
We accept major payment methods:
Visa, Mastercard and American Express (through Paypal)
Paypal (with or without a Paypal account)
Bank Transfer (please, contact customer service directly to take advantage of this method)
COD - Cash on Delivery (for Italian customers only)
Is not possible to cancel an order placed for which the payment has been properly accepted by the payment gateway.
However, until the order was not assigned to the courier for shipment, is possible to replace the ordered product with a different item of equal or greater value.
If the value of the new ordered product should be greater than the value of the previously ordered item, it will be asked to proceed with a compensatory payment
We ship worldwide.
Shipments are complimentary in Italy and Europe and are delivered by DHL in one (1) to two (2) business days, excluding weekends and bank holidays.
Shipments outside Europe are delivered by Fedex/DHL and the shipping costs are calculated at checkout. The delivery time outside Europe is three (3) to seven (7) business days, excluding weekends and bank holidays.
The Express Shipping option can be selected during checkout and worldwide delivery time with this option is one (1) to three (3) business days.
Anyhow, longer delivery times may occur depending on certain areas.
Yes. You or an authorized person must sign for your order upon arrival.
This ensure your purchase are safely delivered to you.
If you are unavailable when your package arrives, courier will leave a re-delivery slip.
Superglamourous avails itself of the technology and expertise of Certilogo®, a global leader in brand authentication system for combating counterfeiting.
You can verify the authenticity of Superglamourous products at any time, regardless of where they were purchased, by using the 12-digit Certilogo code (the CLG Code) for the QR Code, which is found on the hang tag inside each shoe box.
By inserting the code in www.certilogo.com or scanning the QR Code using the corresponding app, you can check the shoe’s authenticity in real time.
For further information, please visit www.certilogo.com
Orders completed at full price can be returned within 10 days from the delivery date following the instructions on the return form included in each package.
Customized, Made-To-Order and sale/discounted items are final sale and no returns or exchanges are admitted.
Specifically, the right of withdrawal can not be exercised with reference to products made to measure or clearly personalized according to the Customer, pursuant to and for the purposes of Article 59 of Legislative Decree 206/2005. For these categories of products will not be accepted returns for size change or any other request for replacement and/or refund.
Find out more about Return Policy reading the Terms and Condition of sale