FAQ

Do I Need To Set Up An Account To Place An Order?

No, you can shop at superglamourous.it without creating an account.
However, register with us and you'll be able to enjoy the following benefits:
- check your orders and review past purchases
- add sold out items and products you love to your wish list
- preview our new collections
- save your address and card details so you can shop even quicker next time

    How Do I Register Or Sign In?

    Please, click the register/login icon from the menu bar in the homepage

    What If I Can't Remember My Password?

    Please, click the register/login icon from the menu bar in the homepage and choose "forgot your password?"

    How Do I Unsubscribe From Newsletter Updates?

    Please, click unsubscribe at the bottom of any email communication

    What Personal Information Is Collected?

    In order to use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, message and gift recipients’ names, addresses, telephone numbers and email addresses.
    For more information, including how this information may be used, please Check our Privacy Policy

    How Is My Personal Information Safeguarded?

    When you place an order or access your account information, we use a secure socket layer (ssl) encryption that encrypts your information before it is sent to us to protect it from unauthorized use.
    In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information

    When I Put Something In My Shopping Cart, Does It Means The Items Are Available?

    Item availability is checked when you complete the purchase and your order is processed.
    Placing an item in your shopping cart does not ensure its availability when you are ready to make your purchase, and all orders are subject to product availability

    How Do I Find My Correct Size?

    There are size charts available for Superglamourous men's shoes and accessories

    Is A Gift Wrapping Option Available?

    Yes, items may be gift wrapped in our signature Superglamourous brown gift box tied with Superglamourous logo-printed ribbon and embellished with a personalized gift label.
    Gift-wrapping is a free option

    Are Sales Taxes Applied To My Order?

    The pricing for all Superglamourous products on the superglamourous.it website includes taxes (Italian VAT 22%) and are available in Euro, Gbp, Usd, Cad, Aud, Jpy, Aed, Try and Inr.
    The pricing exclude duty fees (always at customer's charge) and shipping costs (calculated at checkout)

    What Forms Of Payment Are Accepted Online?

    We accept major payment methods:
    Visa, Mastercard and American Express (through Paypal)
    Paypal (with or without a Paypal account)
    Bank Transfer (please, contact customer service directly to take advantage of this method)
    COD - Cash on Delivery (for Italian customers only)

    How Do I Cancel My Order?

    Is not possible to cancel an order placed for which the payment has been properly accepted by the payment gateway.
    However, until the order was not assigned to the courier for shipment, is possible to replace the ordered product with a different item of equal or greater value.
    If the value of the new ordered product should be greater than the value of the previously ordered item, it will be asked to proceed with a compensatory payment

    What are your shipping methods and costs?

    We ship worldwide.
    Shipments are complimentary in Italy and Europe and are delivered by DHL in one (1) to two (2) business days, excluding weekends and bank holidays.
    Shipments outside Europe are delivered by Fedex and the shipping costs are calculated at checkout. The delivery time outside europe is three (3) to seven (7) business days, excluding weekends and bank holidays.
    The Express Shipping option at 30€ can be selected during checkout and worldwide delivery time with this option is one (1) to three (3) business days.
    Anyhow, longer delivery times may occur depending on certain areas.

    Do I Have To Sign For My Package Upon Arrival?

    Yes. You or an authorized person must sign for your order upon arrival.
    This ensure your purchase are safely delivered to you.
    If you are unavailable when your package arrives, courier will leave a re-delivery slip.

    How Do I Authenticate A Superglamourous Product?

    Superglamourous avails itself of the technology and expertise of Certilogo®, a global leader in brand authentication system for combating counterfeiting.
    You can verify the authenticity of Superglamourous products at any time, regardless of where they were purchased, by using the 12-digit Certilogo code (the CLG Code) for the QR Code, which is found on the hang tag inside each shoe box.
    By inserting the code in www.certilogo.com or scanning the QR Code using the corresponding app, you can check the shoe’s authenticity in real time.
    For further information, please visit www.certilogo.com

    What Are Your Return And Exchange Policies?

    Each order completed online at full price can be returned for size exchange or refund within 10 days from the date of delivery to you, following the instruction on the slip you will find into the Superglamourous box.
    Customized shoes, made to order shoes and sale/discounted products are final sale and no returns or exchanges are admitted.
    Find out more about Return Policy reading the Terms and Condition of sale

    LOVE AUTHENTIC PRODUCTS?

    CHECK THE CODE!

    Enter the 12-digit Certilogo CLG Code below

    Special Order

    Our expertise and the artisanal production process allow us to realize even numbers not available in-stock (IT35 / UK1 / US2, IT36 / UK2 / US3 and IT48 / UK 14 / US15). Submit your order request and you will be contacted by our Customer Care with all the necessary information to complete your Special Order. The order production of a Made-To-Measure shoes takes about 14 days

    Contact Us

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